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10 Common Problems Hearing Aid Customers Face and How to Fix Them

Adjusting to life with hearing aids takes a bit of time, so it pays to be prepared for what’s ahead. The following is a list of the most common problems hearing aid customers face, and how to fix them. The good news is that because these issues are so common, the designs of hearing aids have evolved to accommodate almost all of them.

Problem #1: Battery Life

Hearing aids require tiny batteries to operate, meaning you’ll always need to be aware of your hearing aid’s battery life.

The Solution: Carry spares! They don’t take up a lot of space so you’ll be able to have multiple batteries on hand. (Check to see if your medical benefits cover hearing aid batteries – many do!) Expect to get anywhere from 4 days to 2 weeks out of each battery, and remember to switch off the devices whenever possible.

Problem #2: Moisture Concerns

Let’s face it, whether it’s our sweat, the shower, or a rainy day, hearing aids are bound to come into contact with moisture. Many people worry that excessive moisture will damage their devices, or cause them to slip and fall out.

The Solution: Hearing aids are built to hold up against the elements, including moisture. For added security, choose from any of Beltone’s hearing aids, which come with an HPF80 NanoBlock protective coating.

While we still recommend taking hearing aids out during a shower, a bit of sweat or a little bad weather won’t cause damage. Be sure to get your hearing aid fitted properly by a hearing care professional so it fits snuggly.

Problem #3: Too Much Ear Wax

In the past, excessive ear wax has been known to interfere with hearing aids as it blocked the device’s microphone and other small parts, hindering their performance.

The Solution: With regular ear-cleaning practices, ear wax is unlikely to build up to an amount that could clog your devices. Wipe the hearing aids clean after you remove them to avoid build up on the devices themselves, and choose a hearing aid that has a protective coating, as mentioned above. Learn more about ear wax and how to properly clean your ears here.

Problem #4: Feedback

When hearing aids pick up on their own operating noises, usually when something is rubbed against them, they end up amplifying the sounds they’re making, causing a jarring, high-pitched squealing sound.

The Solution: Avoid turning on your hearing aid until it is in your ear, and make sure it fits properly. If feedback is a concern for you, make sure to select a hearing aid that comes with a feedback elimination feature, such as the Beltone Legend™, which comes with Feedback Eraser.

Problem #5: Maintaining an Active Lifestyle

When you first start wearing a hearing aid, it’s going to feel a little strange, maybe even bulky, despite its small size. Many people end up wondering how they are going to maintain the active lifestyles they are used to, like going to the gym or wearing a helmet while mountain biking.

The Solution: Hearing aids are now so small they are unlikely to interfere with any type of physical activity, especially if you opt for the Beltone micro-Invisa™, or any other model that sits inside the ear canal. These types of devices are perfect for people with active lifestyles.

Problem #6: Swimming

Helping people with limited hearing to still enjoy a day at the beach or pool is an issue hearing aid manufacturers are continually addressing. So far, options are still limited, with very few completely waterproof hearing aids on the market.

The Solution: If swimming is a big part of your life, speak to your hearing health professional, who will be able to make some recommendations. If you’ll be around the water a lot, such as on a boating trip, consider stowing your hearing aids in a safe place. Eventually, making these concessions will become second nature. 

Problem #7: Sleeping

A common question people new to hearing aids have is what to do at bedtime. Leave them in, and the discomfort is bound to affect the quality of your sleep. Take them out, and how will you hear your children, an intruder, an alarm clock, or a smoke detector?

The Solution: There are hearing aids available that are suitable for 24/7 wear. Let your hearing care professional know if you are concerned about having to wear hearing aids through the night. He or she can match you up with the appropriate device and customize the device’s sleep setting to suit your needs.

Problem #8 Headaches

As you’re getting used to the feeling and functionality of your new hearing aid, it’s possible you might experience mild headaches at the start, or at the very least something called a “stuffy head syndrome,” which feels a bit like having plugged ears.

The Solution: If hearing aids are causing persistent headaches, something is wrong with the way they are fitted or the way have been set up. It might be that the settings on your hearing aid are too loud for what you’re ready for. A hearing care professional can adjust the settings to reduce the power of your hearing aid, giving you time to acclimate to the new world of sound around you.

Problem #9: Volume Control

Hearing aids used to require a lot of adjusting, whether you were talking on the phone, listening to the television, or sitting around the table during a loud dinner party. Many people new to hearing aids fear they will have to account for these scenarios throughout the day, constantly drawing attention to the fact they are wearing hearing aids.

The Solution: Go digital! Today’s digital hearing aids auto-adjust to your surroundings, minimizing the amount of time you’ll have to spend fussing over volume control. Some hearing aids also come with a remote control, which allows for discreet volume control when required.

Problem #10: Malfunctions

Since hearing aids are intricate devices, a lot of people worry they are fragile and prone to breaking down, especially in the event they are dropped, stepped on, or eaten by the dog! The concern about hearing aids malfunctioning is two-fold: covering replacement costs and suffering from downtime.

The Solution: Avoid buying your hearing aids online, as the time is takes to mail the devices back for repairs if they break down may be lengthy. Instead, shop for a hearing aid locally and ask about additional coverage options. For added peace of mind, extended warranties such as BelCare™ are available.

If you’re looking for more information about hearing aids and hearing health, download our hearing health in America guide below:

Steve Brinkman
Steve has been Beltone's Director of Customer Care for the last 14 years. His goal is to partner with our national network of 1,500 Beltone locations to help ensure the best possible hearing care experience for our patients. More about Steve

19 Replies

  • Charles Pilkington

    I Use the Hear Plus App on my IPhone. Works OK, EXCEPT for the battery life indicator which is dead. My Beltone guy cant fix it and said multiple times that the feature doesn’t work and never did. “Design glitch.” That sounds nuts to me. $10 calculators can show you battery life. Any suggestions?

    • Brittany Kovalcik

      Hi Charles,
      We will let the app team know about your issue and let you know when it is fixed.

  • Sheryl Sweeney

    I have lost several hearing aides . Can you please recomend a style for me ? I knock them off off or out when I mindlessly remove clothing or are active. I have only recoverd one of them.

    • Amy Duvall

      Hi Sheryl,

      Please give us a call at 1-800-BELTONE so we can assist you in finding your nearest Beltone office. They will be able to help recommend a hearing aid style that works for you.

      Thank you.

  • Carolyn Johnson

    My new Beltone Legend Hearing Aid came with a little black brush. What do I do with it?

  • carol hines

    My Father ( 93) with dementia, drops his hearing aids when he takes them out.. He may do it while in the bathroom, they fall on the tile floor and crack.. Very expensive to replace them all the time.. Does anyone make a hearing aid with some sort of fill in them that may protect them from the hallow crack , or are there soft hearing aids that will not break and or crack if dropped.. He has a problem with sensory feeling in his finger tips and he fumbles with them.

  • Debbie Denis

    I have actual congestion with my hearing aids nasal and post nasal. When I take them out it clears up an hour or so later. I am suspecting I have an allergy to the click domes. If I leave them out It doesn’t come back until about an hour after I put them in…..Are there other materials that are hypoallergenic. When I first used them I had extreme itching in the canals but that has subsided.

    • Amy Duvall

      Hi Debbie,

      If you’re wearing Beltone hearing aids, please return to your local office and let your practitioner take a look and see if they can determine the cause, or make the proper referrals.

      Thank you.

  • Parry Carlson

    I was playing golf yesterday. My Beltone Legends were ringing: 1st single, 2nd double and 3rd triple bells. It would stop, and then start up again. I finally had to remove the aids. I have not tried them today. Concerned.

    • Amy Duvall

      Hi Parry,

      Please give your local Beltone office a call to have them adjust your hearing aids. You can call us at 1800-BELTONE to find your nearest location.

      Thank you.

  • Mary Bell

    I have Beltone Legend 9 hearing aides. I have a problem with them squealing. If someone hugs me they squeal. If I turn my head and am close to a wall they squeal. When I am watching TV and there is music playing they squeal. I have had them adjusted several times, still have the problem. Can you help?

    • Amy Duvall


      Sorry for the long delay in response. This requires the Hearing Care Practitioner to call us and review the fitting. We can’t resolve this by blog review.

      Thank you.

  • Harvey Skow

    My Beltone hearing aids randomly start ringing 1,2,3 and it’s repetitive. I told the dealer about the problem and was offered no explanation. He cleaned up the buttons. It has happened several times since. It’s very irritating

    • Amy Duvall


      Sorry for the long delay in response. I do hope you have visited your Beltone office in the mean time. Please have them help you trouble shoot.

      Thank you.

  • Stefanie Burton

    I have Ménière’s disease and I’m new to hearing aids. I’ve noticed that the pressure in my head/behind my ears is worse and causes my balance to be worse while I’m wearing them. Is there anything I can do to counteract this or is this something I just have to get used to?

    • Amy Duvall

      Hi Stefanie,

      Did you receive your hearing aids from Beltone? If so, please set up a follow-up appointment as soon as you can. Otherwise, I would suggest going back to the place you purchased your hearing aids from and discuss the issues you’re experiencing.

      Thank you.

  • Rachel

    I have Beltone hearing aids, but can’t get the Hear Max app on my android phone to work. It will pair up but with a couple minutes will say they are not paired. I understand the app is new to the android but would really love a solution or another app that would be compatible.

    • Amy Duvall

      Hi Rachel,

      I can understand your frustration! Have you reached out to the Beltone office where you purchased your hearing aids? They will be able to look at your phone and figure out why the app isn’t staying connected and paired to your hearing aids.

      Thank you.

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