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Hearing Aid Repair 101

With regular hearing aid repair and maintenance, you can maximize the lifespan of your device. Because of its unique positioning—inside your ear or behind it—your hearing aid is constantly exposed to earwax, humidity, dirt, and moisture. Since these buildups can damage the sensitive device, you must have them cleaned and repaired by your Hearing Care Practitioner if you notice any problems. Your Hearing Care Practitioner can also train you on how to clean your instrument on your own. There may be many reasons for hearing aid repair, some related to technology and some you can prevent by taking proper precautions. Here are a few things that you can do to keep the device functioning at its best for as long as possible:
  • Review all the recommended maintenance procedures listed in the user manual provided with your hearing aid.
  • Clean your hearing aid as instructed with a soft, dry cloth to get rid of earwax, dust, and debris.
  • Store the device in a sealed container to prevent it from getting wet.
  • Have your ears cleaned regularly to prevent earwax from building up and clogging the hearing aid.
  • Switch off the hearing aid when you’re not using it to prolong battery life.
  • Don’t wear your hearing aid in the shower or swimming pool, or while using a hair dryer or hairspray.

When should you check your hearing aid for damages?

In spite of your precautions, you may sometimes still require hearing aid repair. If you notice any of the following, get it checked for damages as soon as possible:

Feedback or static

If you hear any sort of feedback – chirping, whistling or other interfering noises – it may be because of a malfunctioning internal tube, a crack in one of the vents, or the aid being improperly positioned in the ear.

Your ear hurts

Hearing aids should fit comfortably in your ear. If your device is causing you pain, visit your Hearing Care Practitioners to get it checked and readjusted.

The hearing aid is dead

If your hearing aid does not function at all, check to see if the battery is dead. You could simply replace the battery if that is the case. It could also be because the earwax or debris are blocking the sound from going into the ear. Removing blockage and cleaning the hearing aid often restores functionality. If the device is still dead, it may be because of some damage that needs to be repaired.

Distorted sound

Distorted sounds could be caused by a low battery or because the instrument is damaged.

Volume is not loud enough

If the volume is too low, first check to see if there is only earwax or debris blocking the sound outlet. If there is no blockage, it could be because your hearing has changed, your aid needs to be re-adjusted by your Hearing Care Professional or because the device needs to be repaired. When you buy a high-quality hearing aid from Beltone, you get access to Belcare, which offers you a lifetime of hearing aid care. This exclusive program of ongoing care and protection covers you for the life of your hearing aid and protects your investment. Get in touch with us as soon as you notice any problems with your hearing aid. The earlier you seek hearing aid repair, the longer your device will last.

Ken LaFerle, Au.D.
Ken is Beltone's Director of Educational Services and has been "bleeding Beltone Blue" for the last 26 years. He has been working in the hearing industry for the last 31 years and thoroughly enjoys the hearing care field and is looking forward to sharing his thoughts and experiences on the blog. More about Ken

8 Replies

  • Mitchell Ziegler
    Reply

    I have a Beltone True 17 Aid. Model Number 78DW. Does anyone know how I could go about having a product manual for this aid mailed to me?

    • Brittany Kovalcik
      Reply

      Hi Mitchell,
      Please give our customer care team a call at 800-BELTONE and they’ll be able to send you one.
      Thanks!

  • Susan Hughes
    Reply

    I have moved from Texas to Shallotte, NC. Any idea where I can take my hearing Aids to have them repaired?

  • RICHARD WRONA
    Reply

    Hello, My dad says his Beltone hearing aid (only had one) is not working. We have moved him here with usin Lake Havasu City, AZ. 86406. Is there any place within only 1 hour we can bring it to too deposit? Or where we can send it in to get it repaired quickly? Thank you.

    • Amy Duvall
      Reply

      Hi Richard,

      Sorry for the delay in response. I do hope you were able to find a Beltone location by now. It looks like the closest location to you is 108 NORTH FRONTIER STREET
      WICKENBURG, AZ 85390
      308 631-3743

  • R Dean Amos
    Reply

    I am 83 yrs old, semi-invalid and cannot travel.
    I live in Nipomo, CA. Where can I get my Beltone Hearing Aids
    repaired?

    Thanks,
    rdeana.52@gmail.com

    • Amy Duvall
      Reply

      It looks like the closest Beltone location to you is in Ventura, CA.

      2895 LOMA VISTA RD STE D
      VENTURA, CA 93003
      805 648-5143

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